SHIPPING & RETURNS
FREE WORLDWIDE SHIPPING
LULU Copenhagen ships all our jewelries for free, and in general we ship worldwide with only a very few exceptions.
We aim to ship your order before 48 hours after we've received it but only counting business days and following Danish public holidays and exceptions listed on the webshop. This is also subject to payment clearance and stock availability.
CAN I TRACK THE STATUS OF MY ORDER?
Both yes and no. This issue depends on where you live and also in which postal district you are located and which delivery service we can use. Besides the shop confirmation email, you will sometimes also receive a shipping tracking ID email when your order ships.
LULU Copenhagen offers a full cash refund as long as our terms are fulfilled.
If your new jewelry doesn’t live up to your expectations, you may kindly return it in an original, unused condition (including all original packaging, papers, dust bag and the Return document) within 14 days after purchase for a full refund (not including shipping costs, local taxes, customs and local bank/credit card company additional fees).
Please do as follows:
- Contact us immediately when you realize you need to return an item by email.
- Fill out the Return document included in the parcel and return it together with the item in its original, unused condition. (You can also print it here).
We recommend a trusted parcel service with an insurance of the value of the items and a tracking/guarantee delivery service such as UPS, GLS or national postal services. Please bare in mind that when you have purchased an item it is owned by you and the quality and state of the item is your sole responsibility until it reaches LULU Copenhagen.
By Danish law you as a customer are allowed to carefully inspect and look at a jewelry before returning it for a refund as long as the item is in its original condition when we receive it. Look at it as the jewelry and packaging should be in a total condition ready to be sold to another customer. If the item is damaged, used or different from when bought we are allowed to withhold and keep a sum of the amount which equals the loss that we will gain for reselling the jewelry in its now used condition. If the jewelry is too damaged to resell, LULU Copenhagen are legally empowered to not refund any of the sum. Please read more about the Danish law of Refunds here.
When we receive the item in a perfect condition we will refund the payment via reversed transfer. By Danish law we are obliged to do so before 14 days after we receive and inspect the condition of the returned item. If the jewelry received are not in a perfect condition, and part of the money are not to be refunded, the maximum of 14 days for the reversed transfer begins from the day when the reduced refund are decided and has been communicated to the customer by email.
Please bare in mind that some local banks and credit card companies adds a fee for transferring money and we cannot be hold responsible for this fee if any. Also please bare in mind that bank transfers often takes several business days to complete. Check with your local bank or credit card provider.
One exception for items which cannot be returned and refunded is if LULU Copenhagen has made a jewelry specially made for you or specially modified it so it is not suitable for being sold to other people.
PLEASE SHIP RETURNS TO:
Pilestræde 35, 1. sal
WHAT IS THE RETURN STATUS?
Your returns will be processed within 7-14 business days from the time we receive the parcel and inspect the state of the jewelry and packaging. When we receive the item in a perfect condition we will refund the payment via reversed transfer. By Danish law we are obliged to do so before 14 days after we receive and inspect the condition of the returned item. If the jewelry received are not in a perfect condition, and part of the money are not to be refunded, the maximum of 14 days for the reversed transfer begins from the day when the reduced refund are decided and has been communicated to the customer by email. Please expect 3-5 business days for the return credit to appear on your account from the date your return is processed. For some countries/banks this can take even longer. For some banks, financial services and credit card companies you should also expect an additional fee. This fee if any is not to be paid by LULU Copenhagen. Please find details about this with your local bank or credit card provider.
If you have any questions to our shipping or returns, please don't hesitate to get in contact.