LULU Copenhagen offers a 2 year warranty on all our products. This is following Danish laws and standards. In Germany a 3 year period is granted by law. You are obliged to show a proof of date of purchase and proof that you bought it directly from us.
Defects that are related to the production or shipping are covered by LULU Copenhagen, but defects that are caused by a mishap or by normal or extreme wear is solely the responsibility of the customer. This is for instance loss of gold or ruthenium plating and broken chains. A production related defect will in most cases show very quickly after the product has been taken into use.
If you have a warranty issue or a complaint about a product, LULU Copenhagen will have to inspect the defect together with the production and in collaboration decide whether we agree with your complaint or not. You will always have the right to complaint to Forbrugerklagenævnet (The Danish Competition and Consumer Authority), and we will always follow their decision.
Read more about your legal rights when buying online here: https://www.forbrug.dk/raad-og-rettigheder/e-handel/fortrydelsesret-og-klager/
To prevent fraud we are legally obliged to refund the return amount to the same credit card or paypal account from where the order was placed from. We claim the right to hold the refund until we have received the goods and until we have agreed that the refund is righteous or until a legal complaint has been settled.
We offer a 30 days return option. Read our full return policy on the Shipping & Returns page here. Please be aware that you shall cover the cost for the return shipping back to us and that you are solely responsible for the goods to be returned in the original condition. If you refuse to receive the goods when delivered to you, LULU Copenhagen will charge the amount equal to the shipping costs of the return delivery.
We aim to ship your order within 1-2 business days, and followed by Danish public holidays. In certain periods during the year the handling can be longer, but we will always write this on the front page of the website. We also take reservation for force majeure situations. On special orders there will be a special delivery time.
Regarding shipping details such as shipping prices and delivery details, please read the Shipping & Returns page here.
If you have any questions please do not hesitate to get in contact with us here.
Use Of Data And The Protection Of Your Data
We accept most credit cards, Paypal and MobilePay. All payments are handled by Quickpay. In some countries we also accept Klarna and Ideal and Amazon Pay.
In accordance with danish law we transact the payment after the item has been shipped and not before. We don't keep any of your payment informations. Your payment transactions are processed and handled by third party vendor as an agreement between them and your payment provider and bank. Following danish law, you need to agree on our Terms & Conditions before your payment can placed.
All prices on the website is included a 25% VAT (Moms) and shown in Euro (EUR) as a standard.
After placing an order on the website, you will shortly after receive a confirmation email. If you doesn’t receive it, please check your email spam filter. When your order is being shipped you will again receive a confirmation email with your tracking-ID.
Tracking & Insurances
All parcels are shipped with a tracking number and are shipped with insurances. In this way you can always track where your shipment is.