We return Christmas gifts until January 17

shipping information

Quicklink: Download the return document here.

On the list below you can see all the countries that we ship goods to.

Due to local Tax, VAT and different shipping fees, the prices vary from country to country.

Postnord or ups?

PostNord is the Danish National Postal Service. They work with postal services and carriers all across the world and by choosing this shipping option, you will receive your parcel with your local postal service carrier.

If choosing UPS as shipping option, please bear in mind that the shipping destination determines which shipping options are available. This means that it is not always possible to choose a Drop Point Delivery.

EU countries

Austria

PostNord - Orders from 40€ = Free Delivery
PostNord - Orders below 40€ = 4€
UPS Standard Drop Point = 27€
UPS Standard Home Delivery = 30€

Belgium

PostNord - Orders from 40€ = Free Delivery
PostNord - Orders below 40€ = 3€
UPS Standard Drop Point = 11€
UPS Standard Home Delivery = 15€

Croatia

PostNord - Orders from 40€ = Free Delivery
PostNord - Orders below 40€ = 3€
UPS Standard Drop Point = 25€
UPS Standard Home Delivery = 29€

Czech Republic

PostNord - Orders from 40€ = Free Delivery
PostNord - Orders below 40€ = 3€
UPS Standard Drop Point = 22€
UPS Standard Home Delivery = 26€

Denmark

For shipping to Denmark, please shop in DKK at lulucopenhagen.dk

Estonia

PostNord - Orders from 40€ = Free Delivery
PostNord - Orders below 40€ = 3€
UPS Standard Drop Point = 25€
UPS Standard Home Delivery = 29€

Finland

PostNord - Orders from 40€ = Free Delivery
PostNord - Orders below 40€ = 4€
UPS Standard Drop Point = 15€
UPS Standard Home Delivery = 19€

France

PostNord - Orders from 40€ = Free Delivery
PostNord - Orders below 40€ = 4€
UPS Standard Drop Point = 15€
UPS Standard Home Delivery = 19€

Germany

For shipping to Germany, please shop in EUR at lulucopenhagen.de

Greece

PostNord - Orders from 40€ = Free Delivery
PostNord - Orders below 40€ = 3€
UPS Standard Drop Point = 27€
UPS Standard Home Delivery = 30€

Ireland

PostNord - Orders from 40€ = Free Delivery
PostNord - Orders below 40€ = 5€
UPS Standard Drop Point = 19€
UPS Standard Home Delivery = 22€

Italy

PostNord - Orders from 40€ = Free Delivery
PostNord - Orders below 40€ = 5€
UPS Standard Drop Point = 26€
UPS Standard Home Delivery = 30€

Latvia

PostNord - Orders from 40€ = Free Delivery
PostNord - Orders below 40€ = 3€
UPS Standard Drop Point = 25€
UPS Standard Home Delivery = 29€

Lithuania

PostNord - Orders from 40€ = Free Delivery
PostNord - Orders below 40€ = 3€
UPS Standard Drop Point = 25€
UPS Standard Home Delivery = 29€

Luxembourg

PostNord - Orders from 40€ = Free Delivery
PostNord - Orders below 40€ = 4€
UPS Standard Drop Point = 19€
UPS Standard Home Delivery = 23€

Netherlands

PostNord - Orders from 40€ = Free Delivery
PostNord - Orders below 40€ = 4€
UPS Standard Drop Point = 12€
UPS Standard Home Delivery = 15€

Poland

PostNord - Orders from 40€ = Free Delivery
PostNord - Orders below 40€ = 3€
UPS Standard Drop Point = 21€
UPS Standard Home Delivery = 25€

Portugal

PostNord - Orders from 40€ = Free Delivery
PostNord - Orders below 40€ = 3€
UPS Standard Drop Point = 26€
UPS Standard Home Delivery = 30€

Spain

PostNord - Orders from 40€ = Free Delivery
PostNord - Orders below 40€ = 3€
UPS Standard Drop Point = 26€
UPS Standard Home Delivery = 30€

Sweden

For shipping to Germany, please shop in EUR at lulucopenhagen.se

Countries outside the EU

We ship to selected countries outside the EU.
Please remember that the prices on the website is including Danish taxes due to the European One Stop Shop regulation. To get a refund of your taxes in a non-EU country, you will have to contact your local tax office.
Shipping fees are also including Danish tax.

Canada

PostNord - Orders from 40€ = Free Delivery
PostNord - Orders below 40€ = 7€
UPS Standard Drop Point = 25€
UPS Standard Home Delivery = 29€

Faroe Islands

PostNord - Orders from 60€ = Free Delivery
PostNord - Orders below 60€ = 8€
UPS Standard Drop Point = 11€
UPS Standard Home Delivery = 15€

Greenland

PostNord - Orders from 100€ = Free Delivery
PostNord - Orders below 100€ = 14€
UPS Standard Drop Point = 18€
UPS Standard Home Delivery = 22€

Iceland

PostNord - Orders from 40€ = Free Delivery
PostNord - Orders below 40€ = 5€
UPS Standard Drop Point = 29€
UPS Standard Home Delivery = 34€

Japan

PostNord - Orders from 40€ = Free Delivery
PostNord - Orders below 40€ = 3€
UPS Standard Drop Point = 15€
UPS Standard Home Delivery = 19€

Norway

PostNord - Orders from 40€ = Free Delivery
PostNord - Orders below 40€ = 4€
UPS Standard Drop Point = 19€
UPS Standard Home Delivery = 23€

South Korea

PostNord - Orders from 40€ = Free Delivery
PostNord - Orders below 40€ = 3€
UPS Standard Drop Point = 15€
UPS Standard Home Delivery = 19€

Switzerland

PostNord - Orders from 60€ = Free Delivery
PostNord - Orders below 60€ = 7€
UPS Standard Drop Point = 11€
UPS Standard Home Delivery = 15€

United Kingdom

Dear UK customers.
We are very sorry to inform that we cannot ship to the UK anymore, due to the legislations on shipping, taxes and VAT. We hope that we sometime in the future will be able to ship again.

United States of America

PostNord - Orders from 80€ = Free Delivery
PostNord - Orders between 50€ and 79€ = 4€
PostNord - Orders between 0€ and 49€ = 9€

We aim to ship your order within 1-2 counting business days following Danish public holidays. This is subject to payment clearance and stock availability.

We reserve the right to correct any errors, inaccuracies or omissions on the shipment details.

Can I Track The Status Of My Order?

We ship all of our packages with a tracking ID that you will receive together with your order confirmation email. There can be local issues in some countries or regions where tracking IDs can't be issued.

Return Policy

LULU Copenhagen offers a full cash refund as long as our terms are fulfilled.
If your new jewelry doesn’t live up to your expectations, you may kindly return it in an original, unused condition (including all original packaging, papers and the Return Document). This has to be within 30 days after your purchase for a full refund (not included is shipping costs, local taxes, customs and local bank/credit card company additional fees which will be for the customer to pay).  

• Contact us immediately by email, when you need to return an item. 


• Fill out the Return Document included in the package and return it together with the item. You can also print it here.


We recommend a trusted parcel service with an insurance of the value of the items and a tracking/guarantee delivery service such as UPS, GLS or national postal services such as Post Nord. Please bear in mind that when you have purchased an item it is owned by you and the quality and state of the item is your responsibility until it reaches LULU Copenhagen. 
Only exception for items that cannot be returned and refunded is if LULU Copenhagen has made a jewelry specially for you or specially modified it so it is not suitable for being sold to other people. 
 
By Danish law you as a customer are allowed to carefully inspect and look at a jewelry before returning it for a refund, as long as the item and its packaging is in its original condition when we receive it. If the item or packaging is damaged, used or different from when delivered we are allowed to withhold and keep a sum of the amount which equals the loss that we will gain for reselling the jewelry in its now used condition. It is solely up to LULU Copenhagen to define this sum. If the jewelry or packaging is too damaged to resell, LULU Copenhagen are legally empowered to not refund any of the sum. If wanted, read more about the Danish law of Refunds here (In Danish).
 
When we receive the item in a perfect condition we will refund the payment via reversed transfer. We cannot transfer the amount to a different account or credit card. By Danish law we are obliged to do so within 14 days after we receive and inspect the condition of the returned item. If the jewelry received is not in a perfect condition, and part of the money are not to be refunded, the maximum of 14 days for the reversed transfer begins from the day when the reduced refund is decided and has been communicated to the customer by email. Please expect 3-5 business days from the date your return is processed for the return credit to appear on your bank account. 
Please bear in mind that some local banks and credit card companies adds a fee for transferring money and we cannot be held responsible for this fee. Also please bear in mind that bank transfers often takes several business days to complete.

Please note that if a parcel is not picked up from the drop-location and returned to us, we will have to charge the return shipping fee from your payment before returning the rest of the money.

Please Ship Returns To:

LULU Copenhagen
c/o HiHouse
Kronprinsensgade 13, 4.th
DK-1114 Copenhagen K
Denmark

Please note that this address is not a shop and you can't deliver your returns in person.

Any Questions?

If you have any questions to our shipping or returns, please do not hesitate to get in contact with us.