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About shipping

Shipping information

On the list below you can see all the countries that we ship goods to.

Due to local Tax, VAT and different shipping fees, the prices and shipping options vary from country to country.

Handling

We aim to ship your order within 1-2 counting business days following Danish public holidays.
This is subject to payment clearance and stock availability.

We reserve the right to correct any errors, inaccuracies or omissions on the shipment details.

Order confirmation & tracking

Order confirmation

You will receive an order confirmation immediately after purchase to the email address you provided during checkout. Please contact us if you do not find it in your inbox or spam folder. For your information, it is generally not possible to delete or correct an order, as we export directly to our warehouse to ensure the shortest possible delivery time.

Tracking number

It is important that you contact us if you have not received tracking within 3 business days in your inbox or spam folder.
Packages are available for pickup at the Drop Point for a limited number of days, and unfortunately we do not pay for a new shipment if the parcel isn't collected. When you contact us, we have the opportunity to help you before it's too late.

Shipping from Denmark

Please note that we are shipping from Denmark to your destination. If you need to return a jewelry, you will have to ship it back to Denmark.

Please read the Returns page for detailed info on how to return.

Local postal services or UPS?

PostNord is the Danish National Postal Service. They work with postal services and carriers all across the world and by choosing this shipping option, you will receive your parcel with your local postal service carrier.

If choosing UPS as shipping option, please bear in mind that the shipping destination determines which shipping options are available. This means that it is not always possible to choose a Drop Point Delivery.

Depending on your destination you can expect UPS to be faster compared to the local postal service.

Local postal services, expected shipping times:
Within the EU: 3-8 business days
Outside EU: 5-15 business days

Please contact customer service if you have further questions.

Shipping to Russia?

We are NO longer shipping to Russia and Belarus due to Putins invasion of Ukraine.

Har du spørgsmål?

Hvis du har nogle spørgsmål til vores levering, skal du endelig ikke tøve med at kontakte os.

EU countries

Austria

Österreichische Post - Orders from 69€ = Free Delivery
Österreichische Post - Orders below 69€ = 6€
UPS Standard Drop Point = 42€
UPS Standard Home Delivery = 50€

Belgium

Bpost - Orders from 69€ = Free Delivery
Bpost - Orders below 69€ = 6€
UPS Standard Drop Point = 20€
UPS Standard Home Delivery = 25€

Czech Republic

Czech Post - Orders from 69€ = Free Delivery
Czech Post - Orders below 69€ = 6€
UPS Standard Drop Point = 29€
UPS Standard Home Delivery = 39€

Denmark

For shipping to Denmark, please shop in DKK at lulucopenhagen.dk

Finland

Posti Group - Orders from 69€ = Free Delivery
Posti Group - Orders below 69€ = 6€
UPS Standard Drop Point = 25€
UPS Standard Home Delivery = 35€

France

La Poste - Orders from 69€ = Free Delivery
La Poste - Orders below 69€ = 6€
UPS Standard Drop Point = 25€
UPS Standard Home Delivery = 35€

Germany

For shipping to Germany, please shop in EUR at lulucopenhagen.de

Greece

Hellenic Post - Orders from 69€ = Free Delivery
Hellenic Post - Orders below 69€ = 6€

Ireland

An Post - Orders from 69€ = Free Delivery
An Post - Orders below 69€ = 6€
UPS Standard Drop Point = 30€
UPS Standard Home Delivery = 40€

Italy

Poste Italiane - Orders from 69€ = Free Delivery
Poste Italiane - Orders below 69€ = 6€
UPS Standard Drop Point = 45€
UPS Standard Home Delivery = 50€

Luxembourg

Post Luxembourg - Orders from 69€ = Free Delivery
Post Luxembourg - Orders below 69€ = 6€
UPS Standard Drop Point = 35€
UPS Standard Home Delivery = 40€

Netherlands

PostNL - Orders from 69€ = Free Delivery
PostNL - Orders below 69€ = 6€
UPS Standard Drop Point = 20€
UPS Standard Home Delivery = 25€

Poland

Poczta Polska - Orders from 69€ = Free Delivery
Poczta Polska - Orders below 69€ = 6€
UPS Standard Drop Point = 35€
UPS Standard Home Delivery = 45€

Portugal

CTT - Orders from 69€ = Free Delivery
CTT - Orders below 69€ = 6€
UPS Standard Drop Point = 45€
UPS Standard Home Delivery = 50€

Spain

Correos - Orders from 69€ = Free Delivery
Correos - Orders below 69€ = 6€
UPS Standard Drop Point = 45€
UPS Standard Home Delivery = 50€

Sweden

For shipping to Sweden, please shop in SEK at lulucopenhagen.se

Countries outside the EU

We ship to selected countries outside the EU.
Please remember that the prices on the website is including Danish taxes due to the European One Stop Shop regulation. To get a refund of your taxes in a non-EU country, you will have to contact your local tax office.
Shipping fees are also including Danish tax.

Canada

Canada Post = 10€
UPS Express Saver = 39€

China

China Post = 10€
UPS Express Saver = 39€

Faroe Islands

Posta = 10€
UPS Express Saver = 199€

Greenland

Postnord = 20€
UPS Express Saver = 199€

Hong Kong

Hongkong Post = 8€
UPS Express Saver = 45€

Iceland

Pósturinn = 6€
UPS Express Saver = 45€

Japan

Japan Post = 10€
UPS Express Saver = 35€

South Korea

Korea Post = 8€
UPS Express Saver = 45€

Switzerland

Swiss Post = 8€
UPS Express Saver = 35€

United Kingdom

For shipping to UK, please shop in GBP at lulucopenhagen.co.uk

United States of America

USPS = 8€

Can I track the status of my order?

We ship all of our packages with a tracking ID that you will receive together with your order confirmation email. There can be local issues in some countries or regions where tracking IDs can't be issued.

Any questions?

If you have any questions regarding shipping, please do not hesitate to get in contact with us.