Shipping & Returns

Quicklink: Download the return document here.

On the list below you can see all the countries that we ship goods to.

Due to local Tax, VAT and different shipping fees, the prices and shipping options vary from country to country.

We aim to ship your order within 1-2 counting business days following Danish public holidays.
This is subject to payment clearance and stock availability.

We reserve the right to correct any errors, inaccuracies or omissions on the shipment details.

PostNord is the Danish National Postal Service. They work with postal services and carriers all across the world and by choosing this shipping option, you will receive your parcel with your local postal service carrier.

If choosing UPS as shipping option, please bear in mind that the shipping destination determines which shipping options are available. This means that it is not always possible to choose a Drop Point Delivery.

We are NO longer shipping to Russia and Belarus due to Putins invasion of Ukraine. #freeukraine

Österreichische Post - Orders from 69€ = Free Delivery
Österreichische Post - Orders below 69€ = 6€
UPS Standard Drop Point = 34€
UPS Standard Home Delivery = 42€

Bpost - Orders from 69€ = Free Delivery
Bpost - Orders below 69€ = 6€
UPS Standard Drop Point = 12€
UPS Standard Home Delivery = 22€

Czech Post - Orders from 69€ = Free Delivery
Czech Post - Orders below 69€ = 6€
UPS Standard Drop Point = 29€
UPS Standard Home Delivery = 39€

For shipping to Denmark, please shop in DKK at lulucopenhagen.dk

Posti Group - Orders from 69€ = Free Delivery
Posti Group - Orders below 69€ = 6€
UPS Standard Drop Point = 19€
UPS Standard Home Delivery = 26€

La Poste - Orders from 69€ = Free Delivery
La Poste - Orders below 69€ = 6€
UPS Standard Drop Point = 19€
UPS Standard Home Delivery = 26€

For shipping to Germany, please shop in EUR at lulucopenhagen.de

An Post - Orders from 69€ = Free Delivery
An Post - Orders below 69€ = 6€
UPS Standard Drop Point = 22€
UPS Standard Home Delivery = 32€

Poste Italiane - Orders from 69€ = Free Delivery
Poste Italiane - Orders below 69€ = 6€
UPS Standard Drop Point = 34€
UPS Standard Home Delivery = 42€

Post Luxembourg - Orders from 69€ = Free Delivery
Post Luxembourg - Orders below 69€ = 6€
UPS Standard Drop Point = 24€
UPS Standard Home Delivery = 32€
UPS Express Saver = 24€

PostNL - Orders from 69€ = Free Delivery
PostNL - Orders below 69€ = 6€
UPS Standard Drop Point = 15€
UPS Standard Home Delivery = 24€

Poczta Polska - Orders from 69€ = Free Delivery
Poczta Polska - Orders below 69€ = 6€
UPS Standard Drop Point = 29€
UPS Standard Home Delivery = 39€
UPS Express Saver = 24€

CTT - Orders from 69€ = Free Delivery
CTT - Orders below 69€ = 6€
UPS Standard Drop Point = 34€
UPS Standard Home Delivery = 42€
UPS Express Saver = 30€

Correos - Orders from 69€ = Free Delivery
Correos - Orders below 69€ = 6€
UPS Standard Drop Point = 34€
UPS Standard Home Delivery = 42€

For shipping to Sweden, please shop in SEK at lulucopenhagen.se

We ship to selected countries outside the EU.
Please remember that the prices on the website is including Danish taxes due to the European One Stop Shop regulation. To get a refund of your taxes in a non-EU country, you will have to contact your local tax office.
Shipping fees are also including Danish tax.

Canada Post - Orders from 129€ = Free Delivery
Canada Post - Orders below 129€ = 15€
UPS Express Saver = 29€

Posta - Orders from 129€ = Free Delivery
Posta - Orders below 129€ = 15€
UPS Express Saver = 119€

Post Greenland - Orders from 129€ = Free Delivery
Post Greenland - Orders below 129€ = 15€
UPS Express Saver = 159€

Íslandspóstur - Orders from 99€ = Free Delivery
Íslandspóstur - Orders below 99€ = 6€
UPS Express Saver = 39€

Japan Post - Orders from 99€ = Free Delivery
Japan Post - Orders below 99€ = 6€
UPS Express Saver = 29€

A dedicated shop for Norway is coming soon.

Korea Post - Orders from 99€ = Free Delivery
Korea Post - Orders below 99€ = 6€
UPS Express Saver = 39€

Swiss Post - Orders from 99€ = Free Delivery
Swiss Post - Orders below 99€ = 9€
UPS Standard Drop Point = 32€
UPS Standard Home Delivery = 39€

A dedicated UK shop is coming soon.

USPS - Orders from 99€ = Free Delivery
USPS - Orders below 99€ = 15€

We ship all of our packages with a tracking ID that you will receive together with your order confirmation email. There can be local issues in some countries or regions where tracking IDs can't be issued.

LULU Copenhagen offers a full cash refund as long as our terms are fulfilled.
If your new jewelry doesn’t live up to your expectations, you may kindly return it in an original, unused condition (including all original packaging, papers and the Return Document). This has to be within 30 days after your purchase for a full refund (not included is shipping costs, local taxes, customs and local bank/credit card company additional fees which will be for the customer to pay).

It’s very easy to return your jewelry.
LULU Copenhagen offers a full return within 30 days after purchase as long as our terms are fulfilled, and the items are in the same condition as when received by the customer.
All you have to do is return the Return Document together with the goods to our business address (Not to a collect shop).

If you don't have the Return Document, please download it here.

LULU Copenhagen
Kronprinsensgade 13, 4.th
DK-1114 Copenhagen
Denmark

Please note that this address is not a shop and you can't deliver your returns in person.

We recommend a trusted parcel service with an insurance of the value of the items and a tracking/guarantee delivery service such as UPS, GLS or your national postal service. Please bear in mind that when you have purchased an item it is owned by you and the quality and state of the item is your responsibility until it reaches LULU Copenhagen. 
Only exception for items that cannot be returned and refunded is if LULU Copenhagen has made a jewelry specially for you or specially modified it so it is not suitable for being sold to other people. 
 
By Danish law you as a customer are allowed to carefully inspect and look at a jewelry before returning it for a refund, as long as the item and its packaging is in its original condition when we receive it. If the item or packaging is damaged, used or different from when delivered we are allowed to withhold and keep a sum of the amount which equals the loss that we will gain for reselling the jewelry in its now used condition. It is solely up to LULU Copenhagen to define this sum. If the jewelry or packaging is too damaged to resell, LULU Copenhagen are legally empowered to not refund any of the sum. If wanted, read more about the Danish law of Refunds here (In Danish).
 
When we receive the item in a perfect condition we will refund the payment via reversed transfer. We cannot transfer the amount to a different account or credit card. By Danish law we are obliged to do so within 14 days after we receive and inspect the condition of the returned item. If the jewelry received is not in a perfect condition, and part of the money are not to be refunded, the maximum of 14 days for the reversed transfer begins from the day when the reduced refund is decided and has been communicated to the customer by email. Please expect 3-5 business days from the date your return is processed for the return credit to appear on your bank account. 
Please bear in mind that some local banks and credit card companies adds a fee for transferring money and we cannot be held responsible for this fee. Also please bear in mind that bank transfers often takes several business days to complete.

Please note that if a parcel is not picked up from the drop-location and returned to us, we will have to charge the return shipping fee from your payment before returning the rest of the money.

If your received goods are damaged, please contact us right away and attach a photo of the damages.

If you by mistake has received wrong goods or if something is missing in your order, please contact us right away with a photo and your order number and we’ll find a solution.

If you want to exchange your jewelry to something else, please return the goods as described above and place a new order on the webshop.

If you have any questions to our shipping or returns, please do not hesitate to get in contact with us.