Shipping to Denmark

Please note that we are shipping from Denmark to your destination. If you need to return your jewellery, you will have to ship it back to Denmark. Below you can read the detailed info on how to return.

Returns

LULU Copenhagen offers a full cash refund as long as our terms are fulfilled.
If your new jewelry doesn’t live up to your expectations, you may kindly return it in an original, unused condition (including all original packaging, papers and the Return Document). This has to be within 30 days after your purchase for a full refund (not included is shipping costs, local taxes, customs and local bank/credit card company additional fees which will be for the customer to pay).

How to return - Inside EU

It’s very easy to return your jewelry.
All you have to do is return the Return Document together with the goods to our business address (Not to a collect shop).

If you don't have the Return Document, please download it here.

How to return - From outside EU

Please send an email to shop@lulucopenhagen.com with your order number, the address you will send the return from and name which jewelry you will return.

Then we will email you an invoice that you have to print and return together with the Order Confirmation, the Return Document and the goods to our business address.

It is important to note the following on the outside of the parcel:
‘Return’ and ‘Zero sale value’.

The reason for this is for you to be able to get it through customs.

If you don't have the Return Document, please download it here.

Please ship returns to:

LULU Copenhagen
Kronprinsensgade 13, 4.th
DK-1114 Copenhagen K
Denmark

Please note that this address is not a shop and you can't deliver your returns in person.

Return Policy

We recommend a trusted parcel service with an insurance of the value of the items and a tracking/guarantee delivery service such as UPS, GLS or your national postal service. Please bear in mind that when you have purchased an item it is owned by you and the quality and state of the item is your responsibility until it reaches LULU Copenhagen.
Only exception for items that cannot be returned and refunded is if LULU Copenhagen has made a jewelry specially for you or specially modified it so it is not suitable for being sold to other people.

By Danish law you as a customer are allowed to carefully inspect and look at a jewelry before returning it for a refund, as long as the item and its packaging is in its original condition when we receive it. If the item or packaging is damaged, used or different from when delivered we are allowed to withhold and keep a sum of the amount which equals the loss that we will gain for reselling the jewelry in its now used condition. It is solely up to LULU Copenhagen to define this sum. If the jewelry or packaging is too damaged to resell, LULU Copenhagen are legally empowered to not refund any of the sum. If wanted, read more about the Danish law of Refunds here (In Danish).

When we receive the item in a perfect condition we will refund the payment via reversed transfer. We cannot transfer the amount to a different account or credit card. By Danish law we are obliged to do so within 14 days after we receive and inspect the condition of the returned item. If the jewelry received is not in a perfect condition, and part of the money are not to be refunded, the maximum of 14 days for the reversed transfer begins from the day when the reduced refund is decided and has been communicated to the customer by email. Please expect 3-5 business days from the date your return is processed for the return credit to appear on your bank account.
Please bear in mind that some local banks and credit card companies adds a fee for transferring money and we cannot be held responsible for this fee. Also please bear in mind that bank transfers often takes several business days to complete.

Please note that if a parcel is not picked up from the drop-location and returned to us, we will have to charge the return shipping fee from your payment before returning the rest of the money.

Damaged goods?

If your received goods are damaged, please contact us right away and attach a photo of the damages.

Have you received any wrong goods?

If you by mistake has received wrong goods or if something is missing in your order, please contact us right away with a photo and your order number and we’ll find a solution.

Exchange to something else?

If you want to exchange your jewelry to something else, please return the goods as described above and place a new order on the webshop.

Any questions?

If you have any questions regarding returns, please do not hesitate to get in contact with us.